1. Introduction
At Transkri, protecting your personal data matters to us above all else. This Privacy Policy explains how we collect, use, share and protect your information when you use our transcription platform.
By using our Service, you consent to the practices described in this policy. We encourage you to read it carefully to understand what we do with your personal data.
2. Data controller
The controller of your personal data is MinDev Technology, a company registered in Madagascar with its registered office in Antananarivo.
For any question about this policy or your personal data, you can contact us at: contact@mindev.tech
3. Data we collect
We collect several types of data:
- Registration data: surname, first name, email address, encrypted password
- Payment data: we do not store your bank details directly; they are handled by our secure payment provider
- Usage data: uploaded files, generated transcripts, usage statistics
- Technical data: IP address, browser type, device used, pages viewed, time spent on the site
4. Purposes of processing
We process your personal data for the following purposes:
- Providing, improving and developing our transcription services
- Creating and managing your user account
- Processing your payments and managing your subscription
- Sending you important information about your account or our services
- With your consent, sending you marketing communications
- Detecting and preventing fraud and abuse
- Meeting our legal obligations
5. Legal basis for processing
We process your personal data on the following legal bases:
- Performance of the contract: processing necessary to perform the contract you have entered into with us
- Consent: where you have given us your explicit consent
- Legitimate interests: where processing is necessary for the legitimate interests we pursue
- Legal obligations: where processing is necessary to comply with a legal obligation to which we are subject
6. Data retention
We keep your personal data for as long as necessary for the purposes for which it was collected, in particular:
- User account data is kept for as long as your account is active
- Uploaded audio and video files are kept for 7 days after upload on the Free plan, and for as long as your account is active on paid plans
- Transcripts are kept for as long as your account is active
- Billing data is kept for the legally required period (10 years)
At the end of these periods, the data is either deleted or anonymised.
7. Data sharing
We may share your data with:
- Our processors: hosting, payment and customer service providers, acting on our instructions
- Artificial intelligence services: for transcribing files (these services do not retain the data)
- The authorities: where we are legally required to do so
We never sell your personal data to third parties.
8. International data transfers
Some of your data may be transferred to countries outside the European Union. Where that happens, we make sure those transfers comply with the GDPR, in particular through standard contractual clauses or countries covered by an adequacy decision.
9. Your rights
Under the applicable regulations, you have the following rights:
- Right of access: obtain a copy of your personal data
- Right to rectification: have inaccurate data corrected
- Right to erasure: request the deletion of your data
- Right to restriction of processing: request that processing be restricted
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data
- Right to withdraw your consent: at any time
- Right to lodge a complaint: with a supervisory authority
To exercise these rights, please contact us at contact@mindev.tech. We will respond to your request within one month, unless it is particularly complex.
10. Data security
We put appropriate technical and organisational measures in place to protect your personal data against destruction, loss, alteration or unauthorised access, in particular:
- Encryption of sensitive data
- Restricted access to personal data
- Security protocols for data transfers
- Regular security audits
11. Cookies and similar technologies
We use cookies and similar technologies to improve your experience on our site. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
12. Changes to this policy
We may change this privacy policy at any time. The updated version will be published on our site with the date it was last updated. For significant changes, we will inform you directly by email or through a notice on our site.
13. Contact
For any question about this privacy policy or your personal data, please contact us at:
MinDev Technology
Email: contact@mindev.tech